Telecom Regulator Authority of India (TRAI) have communicated that If the consumers with global calling card and roaming card SIM card should be paid Rs 5000, if they experience any poor or patchy network coverage or service failure. Furthermore, the prepaid customers will get full refund of the amount that they have paid for the service provider.
The refund and penalty should be remitted within 15 days of time to the customers when they report and return their non-usage of card. If the 10 percent of the SIM cards that are of international found to be non working, the permits of the companies will be cancelled. Furthermore, TRAI recommends to purchase International SIM and global calling cards via Digital mode that includes Debit or Credit, net banking and other e-wallets.
Based on the number of complaints that are received from the customers, TRAI follows discussions with global card and International SIM Card companies. Based on the SMS-Survey it was revealed that about half the customers who experienced services communicated that it either worked partially and some did not work at all.