“The SMS has formed a single boon marketing strategy for the Indian Railways to address wide varied vertices like transactional alerts in e-tickets, PNR status and now… to keep a check for massive dread like cleanliness.”
The Giant Railway sector has found a simple SMS based Complaint Redressal Solution to address the massive dread. The most revenue rendered system for our Nation is Railways. At the same time, the most dreadful uncleanliness act can be found only in railway sector… It is understood that a number people traveling in thousands of trains, a day, this kind of act is accountable. But as per passenger owes, this also has to be accepted that the complaints literally fall on deaf ears of Railway staff.
This era, being ruled by the handy small screens and the way the mobile changes with shopping, traveling and more with the unornamented text and Voice features, made railways to try out the simplest SMS solution for the ever spoken biggest problem….
Passengers traveling in the train, facing issues with regards to anything like cleanliness, linen, water, AC etc. can now send SMS and the issue gets rectified in the running train. This type of SMS facilitated Complaint Redressal System is first in Indian Railway Network and soon planned to get implemented in other Zonal Railways.
It is not just the Government, we collectively are responsible for the development of our Country. This simple SMS solution has taken up shapes, making us responsible enough to join hands in streamlining the development process. SMS is not a new one. The Text has been the backbone of small screen from the day it is originated but underwent innovations….